FREQUENTLY ASKED QUESTIONS
How does Stash Yarn Club work?
Stash Yarn Club is a quarterly subscription service that brings you a box of yarny goodness direct to your door 4 times a year (winter, spring, summer, and fall).
A limited number of units will be listed for sale on the 1st day of each quarter according to the schedule below. We will close orders when we sell out or at the end of the month.
- October 1st: Winter
- January 1st: Spring
- April 1st: Summer
- July 1st: Fall.
Once you sign up for the subscription, you will be charged for that month and be rebilled on the 1st of the following quarter as outlined above, in advance of your next shipment.
When will my box ship?
We ship 4 times a year as outlined below:
- Winter: December 15th
- Spring: March 15th
- Summer: June 15th
- Fall: September 15th
What’s included in my subscription?
In your package each season you’ll find –
- 3 full-size skeins (100g each) of premium hand-dyed yarn from a super talented dyer (Retail Value: $81-87 not including shipping)
- Yarn weights and yardage will vary
- 1 knit and 1 crochet pattern designed exclusively for the featured yarn (Retail Value: $10)
- 1 hand-stamped project bag (Retail Value: $15)
- Between 1 and 2 hand-picked surprise extras (Retail Value: $15-$20)
Total Retail Value of each box = $120-$125
How much does Stash Yarn Club Cost?
You can subscribe quarterly for $99 (1 box every 3 months) OR you can purchase 1 single box for $110.
Shipping is not included but will be a flat rate of $5 for US orders and $10 for Canadian orders.
When you sign up for a quarterly subscription, you’ll be charged at the time of signup, and be automatically recharged every 3 months on the 1st of the following month, in advance of your next shipment. You can cancel anytime, there are no commitments. You also have the option to skip a month.
For example: If you purchase a quarterly subscription on October 16 (winter), you will be recharged automatically on January 1st for the Spring box. Your winter box would ship on December 15th.
Can I prepay for a subscription?
Not at this time, but possibly in the future. Let us know if this is an option you would like us to add!
Where do we ship?
At this time Stash Yarn Club only ships to the US and Canada.
When should my order come?
We will be shipping all of our boxes mid-month around the 15th of each shipping month as outlined above. Please be advised that after you receive your shipping notification it will take us 1-2 business days to pack boxes and get them ready. After we bring them to the USPS, US customers should start receiving their boxes in 2-3 days.
Who ships Stash Yarn Club?
We use the United States Postal Service (USPS) to ship all subscriptions.
How much is shipping?
We use flat rate shipping. $5 for US orders and $10 for Canadian orders.
I don’t like my order. Can I return it?
All Stash Yarn Club sales are final.
How do I cancel my subscription?
The cancellation of your quarterly recurring payments will take effect immediately upon your request. If you have been re-billed prior to canceling your payment, you will receive that quarter’s box. After canceling your recurring payment, you will not be re-billed and therefore your box will not be shipped the following quarter.
You may cancel your subscription by logging into your account and choosing ‘Manage Subscription.’ If you run into trouble please send us an email at firstname.lastname@example.org with the full name and address the order was placed under and we can cancel it from our end. We will be sorry to see you go!
How do I contact you?
Feel free to contact us anytime by emailing StashYarnClub@gmail.com