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FAQ

How does Stash Yarn Club work?

Stash Yarn Club is a monthly subscription service that brings you an envelope of yarny goodness direct to your door every month. 

A limited number of units will be listed for sale at 12:00 am EST on the 1st of every month. We will close orders when we sell out or when its time to ship (the 25-30th of the month) 

Once you sign up for the subscription, you will be charged for that month and be rebilled on the 1st of the following month, in advance of your next shipment.

What's included in my subscription?

In your kit each month you'll find - 

  • 1 skein of premium hand dyed yarn from a super talented dyer
  • Between 1 and 3 hand picked surprise yarn related extras (Think tools, buttons, stickers, bags, notions)

How much does Stash Yarn Club Cost?

We have 2 different kit options:

  • Basic @ $29.95: This kit includes the featured yarn and surprise extra
  • Premium @ $44.95: This kit includes the featured yarn and 2-3 surprise goodies. 

Shipping is not included but will be a flat rate of $4.

When you sign up for the monthly subscription, you'll be charged at the time of signup, and be automatically recharged on the 1st of the following month, in advance of your next shipment. You can cancel anytime, there are no commitments. You also have the option to skip a month.

You can also try Stash Yarn Club for just one month - with this option you'll be charged once with no strings attached and no recurring payment.

Can I prepay for a subscription longer than 1 month?

Yes, we also offer the option to prepay for a 3, 6 or 12 month subscription. You will be charged the prepay price (with a nice discount!) at the time of signup and be automatically recharged on the 1st of the month after your prepaid subscription runs out.

For example is you purchase a 3 month subscription on January 6th, you will be automatically charged for another 3 month subscription on April 1st. 

How do I sign up?

CLICK HERE to subscribe to Stash Yarn Club & CLICK HERE to sign up for our email newsletter list.

Where do we ship?

At this time Stash Yarn Club only ships to the US and Canada.

When should my order come?

We will be shipping all of our subscriptions between the 25th & 30th of every month, and you should receive your envelope every month during the next week, 2-5 days from the ship date.

Who ships Stash Yarn Club?

We use the United States Postal Service (USPS) to ship all subscriptions.

How much is shipping?

Shipping for all kits cost $4. 

(Canadian orders will incur an additional shipping charge.)

How does the subscription work? When will I be charged?

The cost of your first evelope will be charged immediately upon purchase of your plan. When you sign up for your subscription you will receive that month’s advertised kit and be automatically recharged on the 1st of the following month, in advance of your next shipment.

For example: Purchase your month to month plan on the 6th of January. You will immediately be charged and your first box will be shipped between the 25th - 30th of January. You will then be automatically recharged on the 1st of February, prior to the shipment of your second box (shipping the 25th - 28th of Febraury). Subsequent re-bills will occur on the first of each month unless you cancel your subscription.

See above for our prepay options.

I don't like my order. Can I return it?

All Stash Yarn Club sales are final. 

How do I cancel my subscription?

The cancellation of your month to month recurring payments will take effect immediately upon your request. If you have been re-billed prior to cancelling your payment, you will receive that month's envelope. After cancelling your recurring payment, you will not be re-billed and therefore your envelope will not be shipped the following month.

You may cancel a prepaid subscription any time, all remaining boxes in your prepaid term are non-refundable and will be shipped. After canceling your prepaid subscription you will not be re-billed and therefore your envelopes will not be shipped for the following term.

You may cancel your subscription by logging into your account and choosing 'Manage Subsciption.' If you run into trouble please send us an email at stashyarnclub@gmail.com with the full name and address the order was placed under and we can cancel it from our end. We will be sorry to see you go!

CONTACT US

How do I contact you?

Feel free to contact us anytime by emailing StashYarnClub@gmail.com