FAQ

How does Stash Yarn Club work?

Stash Yarn Club is a quarterly subscription service that brings you an box of yarny goodness direct to your door 4 times a year (winter, spring, summer and fall). 

A limited number of units will be listed for sale on the 1st day of each quarter according to the schedule below. We will close orders when we sell out or at the end of the month.

  • October 1st: Winter
  • January 1st: Spring
  • April 1st: Summer
  • July 1st: Fall.

Once you sign up for the subscription, you will be charged for that month and be rebilled on the 1st of the following quarter as outlined above, in advance of your next shipment.

When will my box ship?

We ship 4 times a year as outlined below:

  • Winter: December 15th
  • Spring: March 15th
  • Summer: June 15th
  • Fall: September 15th

What's included in my subscription?

In your package each season you'll find - 

  • 3 full size skeins of premium hand dyed yarn  from a super talented dyer (Retail Value: $81-87)
    • Yarn weights and yardage will vary
  • 1 knit and 1 crochet pattern designed exclusively for the featured yarn (Retail Value: $10)
  • 1 hand stamped project bag (Retail Value: $15)
  • Between 1 and 2 hand picked surprise extras (Retail Value: $15-$20)

Total Retail Value of each box = $125 Guaranteed!

How much does Stash Yarn Club Cost?

You can subscribe quarterly for $110 (1 box every 3 months) OR Annually for $99 (4 pre-paid boxes)

    Shipping is not included but will be a flat rate of $5 for US orders and $10 for Canadian orders.

    When you sign up for a quarterly subscription, you'll be charged at the time of signup, and be automatically recharged every 3 months on the 1st of the following month, in advance of your next shipment. You can cancel anytime, there are no commitments. You also have the option to skip a month.

    For example: If you purchase a quarterly subscription on October 16 (winter), you will be recharged automatically on January 1st for the Spring box. Your winter box would ship on December 15th. 

    Can I prepay for a subscription?

    Yes, we also offer the option to prepay for an annual subscription. You will be charged the prepay price (with a nice discount!) at the time of signup and be automatically recharged on the 1st of the month after your prepaid subscription runs out.

    For example is you purchase an annual subscription on January 6th, you will be automatically charged for another annual subscription on January 1st of the next year.

    Where do we ship?

    At this time Stash Yarn Club only ships to the US and Canada.

    When should my order come?

    We will be shipping all of our boxes by the 15th of the month according to the schedule below and you should receive your box during the next week, 2-5 days from the ship date (possibly longer to Canada)

    Who ships Stash Yarn Club?

    We use the United States Postal Service (USPS) to ship all subscriptions.

    How much is shipping?

    We use flat rate shipping. $5 for US orders and $10 for Canadian orders.

    I don't like my order. Can I return it?

    All Stash Yarn Club sales are final. 

    How do I cancel my subscription?

    The cancellation of your quarterly recurring payments will take effect immediately upon your request. If you have been re-billed prior to cancelling your payment, you will receive that quarter's box. After cancelling your recurring payment, you will not be re-billed and therefore your box will not be shipped the following quarter.

    You make choose to make your prepaid subscription not renew by logging into your account and changing your preferences under the Manage Subscription tab. 

    You may cancel your subscription by logging into your account and choosing 'Manage Subscription.' If you run into trouble please send us an email at stashyarnclub@gmail.com with the full name and address the order was placed under and we can cancel it from our end. We will be sorry to see you go!

    CONTACT US

    How do I contact you?

    Feel free to contact us anytime by emailing StashYarnClub@gmail.com